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Printanet Printing Services Terms and Conditions.

Our Returns Conditions:

At Printanet we strive for perfection. If on receipt of your print consignment you are anything less than delighted with the finished work please advise us straightaway. Your issue will be investigated urgently and quickly resolved. Where the problem is clearly something that can be attributed to Printanet we will immediately re-do the job, send out replacement printing, and recover the defective batch. In the event that re-printing is not an option we will instead either recover the defective work and credit you in full or, where appropriate, negotiate a partial credit to compensate for less than perfect but useable goods. Where the cause of the problem cannot solely be attributed to Printanet we will seek to find a compromise with you, either crediting the job in part or re-printing at a reduced cost. Where the problem can be fully attributed to you, Printanet shall not accept liability in any part. In the unlikely event that a satisfactory resolution can not be found between us, Printanet will accept the resolution recommended by a third party arbiter. The arbiter being an independent third person accepted by us both.

These return terms and conditions should be read in conjunction with our specific Guaranteed Dispatch Terms and conditions which may be read here.


Guaranteed Dispatch Terms
Goods means the articles or things described in the contract between Printanet and the purchaser.
These conditions shall be deemed to be incorporated in all contracts of Printanet to sell goods and in the case of any inconsistency with any order or form of contract sent by the purchaser to Printanet whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of Printanet.
Notwithstanding that Printanet may have given a detailed quotation no order shall be binding on Printanet unless and until it has been accepted in writing by Printanet.
Any times or dates given for completion or delivery of goods shall be binding on Printanet, insofar as Printanet undertake to carry out additional work for the purchaser to the value of the print element of any goods not supplied on time. Such liability shall not extend to delays beyond the control of Printanet including, without prejudice to the generality of the foregoing defects in files or omissions of information delays in approval of proofs and non-performance of carriers.
By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.
a) All goods shall be paid for at the time of order.
b) No goods shall be dispatched or collection allowed until paid for in full.
c) All prices are inclusive of Value Added Tax and this will be charged at the appropriate rate.
d) Any shortcomings or defects in goods supplied must be notified to Printanet within 3 days of delivery. Such goods must be returned to Printanet for inspection.
e) Nothing herein shall impose any liability upon Printanet in respect of any defect in the goods arising out of the acts, omissions, negligence or default of the Purchaser, its servants or fgents including without prejudice to the generality of the foregoing handling and storage of the goods.
g) Nothing herein shall have the effect of excluding or restricting the liability of Printanet:
i.) For death or personal injury resulting from its negligence insofar as the same is prohibited by U.K. statute, or;
ii.) Under sections 12,13,14 and 15 of the Sale of Goods Act 1979 to a purchaser who is dealing with a customer (as defined by section 12 of the Unfair Contract Terms Act 1977).
Printanet shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.
The liability of Printanet to the purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.
If the purchaser shall be in breach of any of their obligations under the contract Printanet may (without prejudice to Printanet's rights subsequently to determine the contract for the same cause should it so decide) suspend further deliveries of goods without notice until any defaults by the purchaser are remedied.
No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of Printanet shall be construed to enlarge, vary or override in any way these conditions.
Any concessions made or latitude allowed by Printanet to the purchaser shall not affect the strict rights of Printanet under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the other conditions shall continue in full force and effect.
Upon sight of artwork and at its sole discretion Printanet reserve the right to decline to print any item it deems to be inappropriate. Any payments made for work rejected by reason of this clause will be refunded in full.
The contract shall in all respects be governed by English law and shall be deemed to have been made in England and the purchaser and Printanet agree to submit to nonexclusive jurisdiction of the English courts.